Codify Infotech Returns – Ravel
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Dry Skin

Caused by a lack of sebum in the skin and lack of water in the upper layers of the skin.

Characteristics:

  1. Skin feels tight and dry year-round and may feel worse after bathing or showering
  2. Skin looks tired and in need of a glow
  3. May have a loss of tone and elasticity

Normal skin

We don't believe any skin is more normal than another. However, 'normal' skin is used to describe balanced skin that would not be characterized as too oily or too dry. May experience mild oiliness or dryness seasonally.

Characteristics:

  1. Fine, small pores
  2. Smooth skin texture
  3. Generally few blemishes but may suffer breakouts from time to time

Oily skin

Caused by an overproduction of sebum, which can lead to excess oil, congestion, and blocked pores.

Characteristics:

  1. Visible, excess oil on the skin, often causing a sheen
  2. Large visible pores
  3. Blackheads and blemishes

Combination skin

The T-zone down the center of the face is generally oily and the cheeks are normal or dry.

Characteristics:

  1. Produces excess oil on the nose, forehead, or chin
  2. Skin can feel tight or dry during winter
  3. Enlarged pores in certain areas, including blackheads

Return Policy

All orders at Ravel are freshly made according to your requirements. It takes a lot of effort and high quality ingredients to make your custom order. That is the reason why we don't accept return requests. However, if you are not satisfied with the product, you can get in touch with our representative and we'll be happy to formulate a new one for you.

Note: We suggest you to try the products for at least 2 weeks for them to show the desired results.

 

Replacement / Damaged Product

If you think, you have received the product in a bad condition or if the packaging is tampered, you can raise a request for replacement by emailing us at hello@ravelcare.com with videos and images for the same. We'll send you a new replacement for the damaged product at no additional cost. Kindly raise the request within 48 hours of receiving the order. (Please note: For Combos, replacement for only damaged product will be sent, not the entire combo)

 

Order Cancellation

Incase you change your mind after placing the order, you can drop us an email at hello@ravelcare.com to raise the cancellation request. Please note that cancellation requests will be addressed only upto 15 minutes after the order is confirmed since we start working on your order right away. After 15 minutes, no cancellation will be possible. Please note: Cancellation requests are accepted only on working days.