Codify Infotech Returns – Ravel
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Dry Skin

Caused by a lack of sebum in the skin and lack of water in the upper layers of the skin.

Characteristics:

  1. Skin feels tight and dry year-round and may feel worse after bathing or showering
  2. Skin looks tired and in need of a glow
  3. May have a loss of tone and elasticity

Normal skin

We don't believe any skin is more normal than another. However, 'normal' skin is used to describe balanced skin that would not be characterized as too oily or too dry. May experience mild oiliness or dryness seasonally.

Characteristics:

  1. Fine, small pores
  2. Smooth skin texture
  3. Generally few blemishes but may suffer breakouts from time to time

Oily skin

Caused by an overproduction of sebum, which can lead to excess oil, congestion, and blocked pores.

Characteristics:

  1. Visible, excess oil on the skin, often causing a sheen
  2. Large visible pores
  3. Blackheads and blemishes

Combination skin

The T-zone down the center of the face is generally oily and the cheeks are normal or dry.

Characteristics:

  1. Produces excess oil on the nose, forehead, or chin
  2. Skin can feel tight or dry during winter
  3. Enlarged pores in certain areas, including blackheads

Cancellation Policy

Cancellation of an order is allowed only if the request is raised within 15 minutes of placing the order, as our team begins processing your order immediately.

If you need to update your address or contact information after placing an order, please email us at hello@ravelcare.com within 24 hours of placing the order or before the order is shipped, whichever comes first. Once the order is shipped, no changes can be made.

Return & Replacement Policy

At Ravel, we are committed to ensuring your products reach you in perfect condition. However, we accept return or replacement requests only under specific circumstances outlined below:

Eligibility for Replacement:

  1. The product is received in a damaged condition, leaking, or broken during transit.
  2. You must submit clear unboxing images or video highlighting the issue (e.g., damage, leakage, missing items, or incorrect product) within 24 hours of delivery.

(Please note: For Combos, replacement for only the damaged product will be processed, not the entire combo.)

Steps to Raise a Replacement Request:

  1. Contact Us:

    Whatsapp or Email us at hello@ravelcare.com within 24 hours of receiving the product. Include:

    • Order Number/Invoice Number.
    • Clear unboxing video or images showing the issue.
    • Images of the damaged product, mono-carton, and outer packaging for verification.

  2. Evaluation and Resolution Timeline:

    • Our team will review the evidence and respond within 2 working days.
    • If approved, the damaged product must be returned (if required) in its original packaging, including all accessories and labels.

  3. Replacement Dispatch:

    • Upon receiving and verifying the returned product, we will ship a replacement within 48-72 working hours.
    • Tracking details will be shared with you via email & whatsapp.

Important Notes:

  • Replacement requests will only be processed if the required unboxing video or images are provided as proof.
  • Products damaged during transit will be replaced at no additional cost, provided sufficient evidence is submitted.
  • Return or replacement is not applicable for reasons such as personal preferences, allergies, or dissatisfaction with the product. However, in exceptional cases, and at our team's sole discretion, we may offer a new formulation to address specific concerns. This is not guaranteed and will be evaluated on a case-to-case basis.

Disclaimer:

Ravel is not responsible for individual reactions to any product ingredient. Always perform a patch test before use, and discontinue use if irritation occurs. Consult a physician if needed.

By placing an order with Ravel, you agree to adhere to this policy. Thank you for your understanding and cooperation!